We deeply regret the situation; as our staff always tries to give the best possible experience to the guests, and we give the proper follow up to all the requests and necessities during the stay of our customers. Thank you for enjoying your time at our resort and sharing your positive comments about the service, the staff, and tour services. Oh, and my friend gave her spa treatment a 5 stars and will definitely go back again! Book Bahia Principe Grand Bavaro, Punta Cana on Tripadvisor: See 11,878 traveler reviews, 13,199 candid photos, and great deals for Bahia Principe Grand Bavaro, ranked #87 of 153 hotels in Punta Cana and rated 4 of 5 at Tripadvisor. Prices are calculated as of 11/1/2021 based on a check-in date of 24/1/2021. Nothing to be excited about. Flights Vacation Rentals Nearby attractions include Green Grotto Caves (1.7 miles), Sharkies Beach (3.2 miles), and Runaway Bay (1.7 miles). Book Bahia Principe Luxury Samana, Samana Province on Tripadvisor: See 1,344 traveller reviews, 2,682 candid photos, and great deals for Bahia Principe Luxury Samana, ranked #2 of 70 hotels in Samana Province and rated 4.5 of 5 at Tripadvisor. Flights Vacation Rentals Bahia Principe Grand Tulum Bahia Principe Grand Tulum – All Inclusive - Tulum - Mayan Riviera. What are some of the property amenities at Bahia Principe Luxury Runaway Bay? If you give us another opportunity to host you in the future, we are sure you will enjoy your stay at our hotel. not enough red wine, very little alcohol no great service. Upon arrival we were directed where to park and where to take the luggage. i had a single room but my friends were suppose to have been given double beds but that was not so...single beds in all the rooms and the rooms were very musty, the tiles were dirty and old and the bathroom tiles were old and walls rusty. Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. more. Warmest Regards, Online Reputation. Punta Cana. We are very much looking forward to welcoming you back for another enjoyable vacation experience at to our sunny island. We deeply regret the situation; as our staff always tries to give the best possible experience to the guests; and we give the proper follow up to all the requests and necessities during the stay of our customers. This was my best birthday ever The staff are friendly and follow covid protocols to the extreme. What food & drink options are available at Bahia Principe Luxury Runaway Bay? Kind Regards, S. Black Bahia Principe Luxury Runaway Bay, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Bahia Principe Luxury Runaway Bay, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Robb's Sunshine Tour & Taxi Service, Hotels near Rick's Tours and Taxi Services. Bahia Principe Grand Jamaica, Runaway Bay: See 13,906 traveller reviews, 15,572 user photos and best deals for Bahia Principe Grand Jamaica, ranked #7 of 17 Runaway Bay hotels, rated 4 of 5 at Tripadvisor. I would not stay at this resort again as my experience was mediocre at best. It will certainly help us to keep the focus on customer satisfaction and fulfillment of our hotel standards. No grill was there. Nadira Lewis at the Spa was very helpful to help me book a spa treatment for a friend for her birthday. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas, Response from Bahia Principe Grand Jamaica, Other at Bahia Principe Luxury Runaway Bay. See 4,555 traveller reviews, 3,124 candid photos, and great deals for Bahia Principe Sunlight Tenerife, ranked #40 of 85 hotels in Adeje and rated 4.5 of 5 at Tripadvisor. Are there any historical sites close to Bahia Principe Luxury Runaway Bay? Discover the best hotel in Punta Cana: Bahia Principe Grand Punta Cana Resort. The comments we receive from our guests are very important to maintain the quality of the service at the resort. A handful of staff (two of the receptionists and a couple of bar staff) were clearly unhappy with dealing with the public & their attitude reflected this. The 4 of us had a good time the overall service was good , we had gotten recommendations to use the private airport transfers with Top choice jamaica tours and they are so legit and pleasant we are happy to not have used the shuttle . See 4,553 traveler reviews, 5,548 candid photos, and great deals for Bahia Principe Luxury Runaway Bay, ranked #5 of 17 hotels in Runaway Bay and rated 4 of 5 at Tripadvisor. Our rooms were next door to each other, which we joked about the, Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments. The weather was sunny the pool was great . See 8,759 traveler reviews, 8,205 candid photos, and great deals for Bahia Principe Grand Punta Cana, ranked #85 of 153 hotels in Punta Cana and rated 4 of 5 at Tripadvisor. They will be definitely reviewed with different departments to introduce corrective actions and improvements. Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. My friend and I stayed here the second week of June 2019 I thought I would write about my experience now since I'm trying to relive positive moments to get through this pandemic. Bahia Principe Grand Coba. Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay. From the moment we entered the property every person we encountered was pleasant and accommodating. Rooms are dated and feel closed in. apparently we were never to complain at thepoor service we were getting. We hope you will visit us again and we will do our utmost to accommodate your needs and make your stay enjoyable. Rooms 70 Deluxe Junior Suites Room facilities: Four poster king size bed or 2 full size beds Pillowtop mattresses Air conditioning Ceiling fan Direct phone line (additional charge for external calls) Sitting are with sofa Balcony or terrace with sea view Fully-equipped bathroom with separate shower, hydromassage bath tub, wash basin, magnifying mirror and hair dryer Bathro be and slippers Don Pablo Collection amenities Radio alarm clock with iPod docking station Flat screen satellite TV Coffee-making facilities Mini-bar Ironing set Beach towels in rooms 24 hour room service Butler service in rooms (available on request) Evening turndown service Pillow menu Safe (no additional charge) Internet and international newspapers and magazines in the Club House WiFi (no additional charge 24H) Aroma menu Bahia 'au Naturel' (over 18s only): The hotel has a nudist bathing area apart from the other areas, Response from Bahia Principe Grand Jamaica, Other at Bahia Principe Luxury Runaway Bay, Response from BahiaPrincipe Jamaica, Other at Bahia Principe Luxury Runaway Bay, Response from BahiaPrincipeJamaica, Online Reputation at Bahia Principe Luxury Runaway Bay. part of the group arrived a little bit after 12 and we were at the main gate for over an hour trying to sort out the situation via a 3rd party(a security guard). Find out the best all-inclusive offers for Jamaica hotels and resorts. Bahia Principe Grand Tulum, Akumal Picture: Grand Bahia! and still NO MANAGER came and apologize. Which room amenities are available at Bahia Principe Luxury Runaway Bay? The perfect opportunity for intrepid families to immerse themselves in a fascinating culture. we arrived as a group on 12/12/2020 to leave on 13/12/2020. Book Bahia Principe Grand Jamaica, Runaway Bay on Tripadvisor: See 13,908 traveller reviews, 15,572 candid photos, and great deals for Bahia Principe Grand Jamaica, ranked #7 of 17 hotels in Runaway Bay and rated 4 of 5 at Tripadvisor. options were very limited sometimes only two options, one being very sweet and the other next to water. The elements are there for a good time but they are not brought together well. the only manager that came to us( he did so because we were angry) was the one from jasmine restaurant, but he could do so much and no more. Kind Regards, Bahia Principe Grand Jamaica, We visited February 28-March 6 2020. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; Your kind words have been shared with the team, they were happy to know they continue to create memorable experiences with our valued guests. Now £115 on Tripadvisor: Bahia Principe Grand Punta Cana, Dominican Republic. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. She doesn't need much to be satisfied and the place was family friendly, or so it seemed in the pictures and reviews. We were also able to take 3 steps to the left and book all of our dinners for the rest of the week. The Jamaican staff are a little different to Mexican or other carribean resort staff. This was soon laid to rest. She referred me Carol Austin who helped her with her booking and saw that her family had a great time. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. Travellers' Choice Bahia Principe Grand Tulum, in Mexico, reopens featuring the "Origin” concept on which the comprehensive renovation of the hotel has been centered. If there are children in your party, the adults-only areas of Bahia Principe Luxury hotels are excluded. For the mentioned concerns, we have already taken corrective actions to meet our values again. we were hungry so we were eating some fruits in the line a security came over to us and rudly told us to put our masks on( yes were eating). Are there opportunities to exercise at Bahia Principe Luxury Runaway Bay? They will be definitely reviewed with different departments to introduce corrective actions and improvements. See more questions & answers about this hotel from the Tripadvisor community. Bahia Principe hotels located in the Riviera Maya give you a unique opportunity to liven up your vacation with culture and spectacular scenery. If you are content by simply being in the sun, near water, access to a bar with flip-flops on, then you can consider this. Which popular attractions are close to Bahia Principe Luxury Runaway Bay? May I use this opportunity to thank you again for choosing Bahia Principe Grand Jamaica to be your holiday destination in the Caribbean? See 12,575 traveler reviews, 15,900 candid photos, and great deals for Bahia Principe Luxury Akumal, ranked #14 of 22 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. We are sorry for the mentioned issues and disappointment with some services we offer, which certainly does not reflect the commitment and the quality that we have exhibited for many years. Bahia Principe Fantasia Tenerife, Golf del Sur: See 1,289 traveller reviews, 2,165 candid photos, and great deals for Bahia Principe Fantasia Tenerife, ranked #2 of 7 hotels in Golf del Sur and rated 4 of 5 at Tripadvisor. Feel the authentic vibes of the Jamaican culture. See 8,759 traveller reviews, 8,205 candid photos, and great deals for Bahia Principe Grand Punta Cana, ranked #85 of 153 hotels in Dominican Republic and rated 4 of 5 at Tripadvisor. This is the version of our website addressed to speakers of English in the United States. Best Regards, Tripadvisor Plus Subscription Terms & Conditions, Hotels near Bahia Principe Luxury Runaway Bay, Grand Palladium Hotels & Resorts in Jamaica, Adults Only and Adult Friendly Resorts Jamaica, Hotels near Robb's Sunshine Tour & Taxi Service, Hotels near Rick's Tours and Taxi Services. Bahia Principe Hotels Facilities and services 3 lake-style pools 3 Jacuzzis Large sun terrace with gardens, sun umbrellas and loungers Pool and beach towel service BAHIA SPA (20% discount on some treatments) Sports facilities: gym, 2 tennis courts, volleyball court, football pitch Water activity centre Motorised sports (additional charge) Entertainment amphitheatre Wedding gazebo WiFi access in the lobby (free) and in rooms (additional charge) 2 main restaurants 5 speciality restaurants 5 Bars 1 Snack bar Exclusive terrace bar serving Premium drinks Private check-in/out Late check-out subject to availability 18 hole golf course. it wasn't modern the rooms weren't cleaned properly i noticed cigarette butts on the outside in my room. There are more places to choose from in the Runaway Bay area. Bahia Principe Grand Jamaica Bahia Principe Grand Jamaica - All Inclusive Resort. Food is underwhelming. Thanks to all the staff... will be back most definitely. i don't think i can put EVERYTHING in writing or say it how it should be said because it was THAT BAD. All the staff was wonderful but my favourite was Steve the bellman who was gracious when he greeted me on arrival and was very pleasant when bidding me goodbye when I was leaving. All your observations have been forwarded to the Management of the resort as the guests' satisfaction is our priority and rest assured we will be constantly striving for excellence in our services. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. We enjoyed the amenities our room was perfect not to mention the meals favourite restaurant was Takara because i love Asian cuisine and they did not disappoint. This made me feel comfortable Not to mention the spa it was awesome , i had been thinking about waiting till 2021 but glad i changed my time and did the vacation now . I was looking to book another hotel for my family when a friend mentioned she has just come back from Bahia Principe. Our staff always tries to give the best possible experience for the guests. Book Bahia Principe Sunlight Coral Playa, Magaluf on Tripadvisor: See 829 traveller reviews, 796 candid photos, and great deals for Bahia Principe Sunlight Coral Playa, ranked #8 of 29 hotels in Magaluf and rated 4 of 5 at Tripadvisor. our misadventure didn't end there, the rooms were extremely basic, the tv was not working, the remote had no batteries and the mini fridge was pluged out and the drinks inside very hot. - Check out Tripadvisor members' 16,382 candid photos and videos. I can confirm this is the, Dear Guest, On behalf of all the Management and team members at the Bahia Principe Grand Jamaica, we would like to thank you for taking the time to share your comments. Thank you for enjoying your time at our resort and sharing your positive comments about the service, the staff, and our facilities. Yes, it conveniently offers a business center, meeting rooms, and a banquet room. Yes, free parking is available to guests. They will be happy to know they continue to create memorable experiences with our valued guests. Yes, guests have access to a pool, a fitness center, and fitness classes during their stay. Most persons were compliant with the protocols, sanitization stations were strategically placed and the restaurants had ample spacings between tables and markers on the floor to ensure we could move about with limited to no contact with others. Own or manage this property? Now £147 on Tripadvisor: Bahia Principe Fantasia Tenerife, Golf del Sur. After joining a line for check in and waiting for a long while, we were told when we got to the front of the line that we were to check in at a next section. To be fair, we like to eat later (8-9pm), so there were lots of open slots, if you are an early eater of dinner, you may want to try to book ahead. Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool. the managers in charge did not think it necessary to come and speak to us up until now NO APOLOGY. It is the most beautiful place on earth, the resort is superb and the staff is the most gracious and hard working . Private was thenway to go and it was affordable so check them out. Are any cleaning services offered at Bahia Principe Luxury Runaway Bay? Is parking available at Bahia Principe Luxury Runaway Bay? Committed to Sustainable Development. Sending you our best regards, Bahia Principe Grand Jamaica. May I use this opportunity to thank you again for choosing Bahia Principe Luxury Runaway Bay to be your holiday destination in the Caribbean. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; your kind words will be shared with the team, they will be happy to know they continue to create memorable experiences with our valued guests. Yes, Bahia Principe Luxury Runaway Bay offers an airport shuttle for guests. We recommend calling ahead to confirm details. the food was just okay, 2 of the workers shouted at me about not touching the plates, then the other said "miss if yuh waa tek up di plate yuh tek it up" ...very disrespectful. See 1,290 traveller reviews, 2,165 candid photos, and great deals for Bahia Principe Fantasia Tenerife, ranked #3 of 7 hotels in Golf del Sur and rated 4 of 5 at Tripadvisor. this hotel needs more staff. we went with the room upgrade on the 2nd floor..immediately we noticed the difference, but the rooms were still very basic. See you again soon. It is this kind of service we need during these stressful times. Pueblo Principe: stores, live music, shows, bars and disco. Very helpful but you can tell that the issues lie outside of their circle and control. Have a look at our Bahia Principe Grand Jamaica Resort. Taxes and fees that are shown are estimates only. Best Bahia Principe Hotels in Tenerife: find 15,483 traveller reviews, candid photos, and prices for 4 Bahia Principe Hotels in Tenerife, Spain. However, location and size of resort holds a lot of promise if improved. The comments we receive from our guests are very important to maintain the quality of the service at the resort. Book Bahia Principe Grand Coba, Riviera Maya on Tripadvisor: See 16,274 traveller reviews, 18,496 candid photos, and great deals for Bahia Principe Grand Coba, ranked #18 of 22 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. Bahia Principe Fantasia Punta Cana: Great Hotel - See 2,046 traveler reviews, 3,761 candid photos, and great deals for Bahia Principe Fantasia Punta Cana at Tripadvisor. Pueblo Principe: stores, live music, shows, bars and disco. See 4,553 traveler reviews, 5,548 candid photos, and great deals for Bahia Principe Luxury Runaway Bay, ranked #5 of 17 hotels in Runaway Bay and rated 4 of 5 at Tripadvisor. We apologies for your expectations not being met at this time, it certainly does not reflect the commitment and the quality that we have exhibited for many years. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Dear Guest, Firstly, we would like to thank you for your detailed feedback regarding your recent stay at our hotel. We are very much looking forward to welcoming you back for another enjoyable retreat to our sunny island. Bahia Principe Luxury Akumal: Paradise in Mexico!! Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Furthermore, we would like to express our appreciation for your concerns which have been discussed with our Management. Best Regards S.Black Bahia Principe Luxury Runaway Bay. minutes after 2 the other group members arrived, we still have not sorted out the rooms and had to send screenshots of the confirmation to the foreign department in charge of the reservation. no garden view that we paid for, the floor was hot and dirty the carpet was musty and some of us had to carry our bags as only 1 bellboy was available. we never really settled in because we were all over the place and we had to rush to get to the restaurant we didn't want to, because the one we were to be at was booked out and no one told us. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Approx 90 min coach transfer to resort. Bahia Principe Luxury Runaway Bay Features, All linens sanitized in high-temperature wash, Hand sanitizer available to guests & staff. the jacuzzi was dirty and the extra bed that was to be i the rooms were massage beds...MASSAGE BEDS! However the majority were ok, the cleaners in particular were more friendly. Having heard less than favorable things about the hotel since it housed returning residents during the first few months of the pandemic, I was still apprehensive. long after sometime around 4:30 they sent us to the beach restaraunt, we had to stand in a long line to get something to eat. If you give us another opportunity to host you in the future, we are sure you will enjoy your stay at our hotel. This wasn't a negative for us but I could tell some people took it as disinterest or unprofessionalism which it isn't. Own or manage this property? Book Bahia Principe Grand Bavaro, Punta Cana on Tripadvisor: See 11,878 traveller reviews, 13,199 candid photos, and great deals for Bahia Principe Grand Bavaro, ranked #87 of 153 hotels in Punta Cana and rated 4 of 5 at Tripadvisor. we decided to leave and speak with someone at the front. so no room , we are tired, we have been standing, scurrying around basically doing most of the work by ourselves even though we're the ones who were faulted. It is indeed a great pleasure to learn that you have enjoyed your stay at our resort; your kind words will be shared with the team, they will be happy to know they continue to create memorable experiences with our valued guests. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. Now £113 on Tripadvisor: Bahia Principe Sunlight Costa Adeje, Costa Adeje. 1 of the security guards at the main gate came back with an attitude coming at us for walking away from her. Book Bahia Principe Grand Punta Cana, Punta Cana on Tripadvisor: See 8,759 traveller reviews, 8,205 candid photos, and great deals for Bahia Principe Grand Punta Cana, ranked #85 of 152 hotels in Punta Cana and rated 4 of 5 at Tripadvisor. Prices are calculated as … Guests may use the buffet in their own hotel. The same meals were present for breakfast lunch and dinner. On the whole they are polite but speak when spoken to rather than saying 'Hi" or asking how things are going. we complained and management was to meet us in 15 minutes (this was after 6. long after 7:30 we contacted them again and they presented us with option f refund or a room upgrade. This new concept is inspired by nature, the roots and origins of the magic of Mayan culture. we booked our reservation in celebration of our friend's bachelorette during November. Does Bahia Principe Luxury Runaway Bay have an airport shuttle? Yes, dry cleaning and laundry service are offered to guests. Dear Guest, On behalf of all the Management and team members at the Bahia Principe Luxury Runaway Bay we would like to thank you for taking the time to share your comments. Each time we were to have meal, the line would be very long to be seated. Staff is very attentive and polite. Does Bahia Principe Luxury Runaway Bay offer any business services? and another thing i got to find out, is that even though this hotel is in jamaica it is governed by the mexican or spanish law which is total bs. the refund process was very ridiculous and didn't seem possible. desk, devene or devina, she tried but it was not her fault. I've read that guests often smell a strong odour of cannabis when around the resort or at the beach. Please see our partners for more details. Many travelers enjoy visiting Runaway Bay (1.7 miles). However, if you are looking for a vacation experience, I have had way better at much cheaper resorts. Food was good. Top room amenities include a minibar, air conditioning, and a flat screen TV. Bahia Principe Grand Coba is the best family vacation spot in all of the Riviera Maya.Bahia Principe Grand Coba is a hotel where adults and children can have fun together, but at the same time enjoy their own space, all while delighting in beautiful natural surroundings. Room... Dear Guest, We really appreciate you taking the time to send your valuable comments about your stay with us as it helps to maintain the quality at the hotel. we literally all found out on the SAME day. My husband and I were traveling with my parents ( I know that may sound weird, but we are all adults and enjoy each others company lol) Our vacation started a little late due to our flight being delayed, then cancelled, then on time, then delayed again...Not the resorts fault though, once we finally did arrive (its about 1.5 hours from the airport - there was traffic), the ladies at the front desk got us set up right away! 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